Customer Enablement Specialist 💡

Zinc

Customer Service

London, UK

GBP 50k-50k / year + Equity

Posted on Nov 5, 2025

Apply now

As a Customer Enablement Specialist, you’ll design and deliver the content, systems and resources that help both customers and Account Managers succeed at scale.

This is a hands-on individual contributor role where you will create high-impact enablement materials, build Zinc Academy, and turn ad hoc AM work into repeatable, reusable assets. Your goal is to make customers self-sufficient, help AMs ramp faster, and reduce bespoke work across the team.

If you love creating content that simplifies complexity and scales customer understanding, this role is for you.

Why This Role Matters

⚡ Shape how Zinc educates customers and enables Account Managers to deliver value faster.
⚡ Lead the creation of Zinc Academy, our self-serve education and onboarding hub.
⚡ Design scalable enablement content that replaces one-off work and drives consistent messaging.
⚡ Partner across Marketing, Product, Legal and Design to turn complex information into clear, customer-friendly content.
⚡ Build the systems that allow Zinc to scale customer education without scaling headcount.

Application Deadline: November 28, 2025
Department: Account Management
Employment Type: Full Time
Location: Zinc - London
Workplace type: Hybrid
Compensation: £50,000 / year

Key Responsibilities 🗝️

✅ Build Zinc Academy
Develop and maintain a central hub for customer and AM onboarding, training and education.
Create clear, engaging and accessible learning experiences that improve customer adoption and AM confidence.

✅ Create Content That Scales
Produce customer-facing assets such as onboarding decks, compliance explainers, upsell comms, and short-form videos.
Design internal enablement tools that help AMs onboard, learn and perform consistently.

✅ Systemise and Simplify
Turn bespoke AM materials into templates, playbooks and reusable content.
Maintain a living library of enablement assets used across teams and customer segments.

✅ Collaborate Without Bottlenecks
Work with Marketing and Design for brand alignment while maintaining creative speed.
Partner with Legal and Product to translate complex updates (for example, HEC/DBS changes) into plain-language customer materials.

✅ Close the Loop
Join customer and AM calls to identify common pain points and build assets that address them. Gather feedback and continually improve content relevance, clarity and usability.

Skills, Knowledge and Expertise 🚀

Strong experience in content creation across formats such as decks, video, and written comms.
Background in customer-facing enablement, sales support, marketing, or customer education.
Ability to simplify complex information into clear, engaging narratives.
A system-building mindset, turning one-off work into scalable solutions.
Proven ability to work cross-functionally and balance speed, accuracy and brand consistency.
Experience in a B2B SaaS or high-growth environment preferred.
A creative problem solver who loves building structure from chaos.
A confident storyteller who can translate complex topics into simple, human language.
Empathetic to both customer and internal needs, balancing clarity and impact.
Pragmatic and proactive, able to prioritise what will scale value fastest.
Excited to pioneer how enablement operates within a growing SaaS business.

What we offer 🍉

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

24 days holiday + Bank Holidays + your birthday off 🎉
£1200 annual benefits allowance (ThanksBen, from month 2)
Early finish Fridays (16:00)
Yearly company retreat abroad ✈️
30 days to Work from anywhere 🌍
Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
Statutory pension with NEST (3% employer, 5% employee)
Zinc shares, issued through the EMI Scheme
Unlimited access to MoreHappi coaching
Company socials, quarterly team socials Free Monday lunches
Nursery workplace benefit scheme (Yellownest)
Option to lease an electric car through Electric Car Scheme
Celebrated Zinc anniversaries 🥳

About Zinc

Who we are ⚡

Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

📚Read more about our story here: https://zincwork.com/mission

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

🪴We recently redefined our company values:

🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

Apply Now