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Customer Success Manager, Remote within The United Kingdom

Cryptio

Cryptio

Customer Service, Sales & Business Development
London, UK
Posted on Monday, October 9, 2023
Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

Location

We are a remote-first company and require you to be based in Europe for this role.

About The Role

Cryptio is looking for a Customer Success Manager to join to team.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

This role will purely be focused on customer health, from customer implementation/onboarding to then ensuring high customer satisfaction and managing a diverse portfolio.

Responsibilities

  • Own the full lifecycle of a customer, starting with implementation.
  • Leading onboarding processes and delivering training and roll out plans for new customers.
  • The primary focus for this role will be all around our customers health, solving complex problems and finding long term solutions. Once onboarded you'll oversee and manage your own diverse portfolio of customers.
  • Acting as the main point of contact for our customers and the primary liaison between the customer and our support & product teams.
  • Monitoring usage, proactively contacting clients and delivering support and guidance to maximise usage, including the identification of any change resistance.
  • Acting as a product expert with a specific focus on usage and best practices.
  • Acting as the customer's voice and providing feedback to our engineering, product and revenue teams on how we can better serve our customers.

Requirements

We're looking for a candidate from one of the 'Big Four' (Deloitte, KPMG, PwC, EY) or similar who's obtained 2/3 years experience in accounting/audit but with a very strong interest in crypto,

OR a proven Customer Success Manager working within an accounting SaaS technology business with a strong accounting background.

  • Experience dealing with complex products, and solving customer issues.
  • Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution.
  • The willingness to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn.
  • Excellent communication and interpersonal skills, with the ability to positively influence customers.
  • Excellent organisation, project management and time management skills.
  • Possess a strong teamwork mentality and willingness to assist wherever needed.

Benefits

  • Fully-remote / Hybrid working in our London office - the choice is yours.
  • 25 days paid holiday + bank holidays + your birthday off
  • 4% pension contributions
  • Private Medical Insurance
  • Apple Macbook Pro
  • $200 workplace budget
  • Training and development budget